Order Processing & Shipping
Order Processing = The time it takes us to prepare your order
Shipping = The time it takes USPS to move your order from door to door
Order Processing Information
Orders are processed and sent out within 5-7 business days or less. During large events (product launches, sitewide restocks, sales, etc.), sharp increases in order volume may extend processing time to 7-10 business days or more.
- Colorland Gel only ships within the United States. Unfortunately we have permanently discontinued shipping outside of the US.
- All orders are shipped from Los Angeles, California using USPS.
Packages under 1lb have the option of picking First Class or Priority Mail. Packages 1lb and above are shipped Priority Mail. Rates are automatically generated by USPS during checkout. Final cost depends on the weight & size of the package as well as the distance. We currently offer free shipping on orders $250 & up.
- USPS shipping typically takes 2-5 business days (remember, this is separate from our order processing time). Please note that actual shipping times can vary and depend on factors outside of our control. This is only an estimate.
We are a separate entity outside of USPS. We do not have any control over how they operate. Once we process your order and hand it to USPS, it is in their possession until it reaches your door. You will have to contact them directly with your tracking number for updates or assistance with your package. We are NOT responsible for lost, stolen, or damaged packages. We do NOT take responsibility for packages claimed to not be delivered if USPS marks them as delivered on the tracking number. Contact USPS directly to file a claim if necessary.
Returns & Cancellations
It's important that we ensure an efficient logistical flow of our order processing system while also considering the sensitive nature of our products. With that being said - NO REFUNDS, EXCHANGES, CANCELLATIONS, OR ORDER CHANGES ARE ALLOWED UNDER ANY CIRCUMSTANCE. ALL SALES ARE 100% FINAL. It is the responsibility of the customer to read each product description and all information provided online prior to purchasing and to carefully & throughly review order details before finalizing. Any orders placed through TracyNailz.com confirms the Shipping & Return Policy has been acknowledged and accepted.