Terms & Conditions

By making a purchase at TracyNailz.com, buyer agrees to have read, understood & accepted the Shipping & Return Policy as well all information regarding Tracy Nailz Gel Products.


Tracy Nailz Nail Supply ships all around the world. All orders are shipped from Las Vegas, Nevada US.

  • US orders are shipped through USPS. Packages under 1lb have the option of picking First Class or Priority Mail. Packages 1lb and above are shipped Priority Mail. Rates are automatically generated by USPS during checkout. Final cost depends on the weight & size of the package as well as the distance. All orders $150 and up get FREE SHIPPING.
  • All international orders (outside of the US) are shipped through DHL. Rates are automatically generated by DHL during checkout. Final cost depends on the weight & size of the package as well as the distance. We are not responsible for any additional taxes or fees that may occur.

Orders are processed and sent out within 24 - 48 business hours or less. Processing may take longer during product launches, sitewide restocks, & sale periods. Shipping times listed below are only estimates and do not include order processing times.

  • USPS Domestic Shipping: Typically 2-4 business days
  • DHL International Shipping: Typically 2-3 business days

We do not have any control over USPS & DHL. If your order has already been shipped, contact the appropriate shipping carrier with your tracking number for updates or assistance with your package. We are NOT responsible for lost, stolen, or damaged packages. We do NOT take responsibility for packages claimed to not be delivered if the shipping carrier marks them as delivered.

Email us at Info@TracyNailz.com for any further questions or concerns.

Returns & Cancellations

Due to the sensitive nature of these products, NO REFUNDS or EXCHANGES are allowed under ANY circumstance. Cancellations are NOT allowed once an order has been placed. Please read each product description prior to purchasing. ALL SALES ARE FINAL. Any orders placed through TracyNailz.com confirms the Shipping & Return Policy has been acknowledged and accepted.


Gel Information


  • Soak Off Formula
  • 15ML - .5FL OZ
  • Gel Base & Gel Top Coat required 


  • When bottle sits unused, pigment can separate. Prior to use, shake or roll gel bottle through hands to ensure pigment is properly mixed through. Apply in thin layers. If gel is applied too thick, lamp will have trouble penetrating through the pigment and the gel will not be able to fully cure.
  • For smoothest finish, allow gel to self-level prior to curing.
  • Due to the high pigment level, a curing time of 120 seconds LED or longer is recommended (every 30 sec LED = 2 min UV). Total time varies depending on how gel is applied and lamp used. Some lamps require longer curing times.
  • Lamps can temporarily diminish and darken the florescent appearance in some neon colors. This is normal. Color returns back to normal within some hours (exact time varies).

Color Accuracy

We try our BEST to display colors accurately. However, due to different screens and monitors, color tones & brightness/darkness levels can differ. Colors can also seem different based on model skin tone. 100% color accuracy is impossible to display. Take this into consideration.

Thicker Formulas

Some of our neon colors have a much thicker, paste like formula (required in order to achieve high pigmentation level). It is recommended to paint slowly when using these colors.



Purchase of our products acknowledges that you have read, understood and accepted all information provided.